Privacy Policy

1. Introduction

VATahntara ("we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and users. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with New Zealand's Privacy Act 2020, Australian Privacy Act 1988, and other relevant privacy laws.

2. What Information We Collect

We may collect the following types of personal information:

- Personal Identification Information: Name, email address, phone number, business details, and payment information.

- Billing Information: Payment details for processing invoices via third-party platforms such as Square Space.

- Usage Information: Information about how you use our website, including pages viewed and time spent on each page.

- Communications: Any information you provide when contacting us, including through discovery calls booked via Google Meet.

3. How We Collect Your Information

We collect personal information in the following ways:

- Directly from you: When you fill out forms on our website, schedule a discovery call, sign up for our services, or communicate with us directly.

- Automatically: Through website usage data collected by cookies and similar technologies.

- Third-Party Services: Information may be collected from third-party services, such as payment processing providers (e.g., Square Space).

4. Use of Your Information

We use your information for the following purposes:

- To provide services: Processing invoices, scheduling calls, and managing virtual assistant services.

- To communicate with you: Responding to inquiries, providing updates about services, or sending invoices.

- For billing and payment processing: Managing payment for services via Square Space.

- To improve our website and services: Understanding how users interact with our website.

5. Sharing of Your Information

We do not sell or rent your personal information. We may share your information with third parties under the following circumstances:

- Service Providers: We may share your information with third parties who provide services on our behalf, such as payment processing, data hosting, and scheduling services.

- Legal Compliance: We may disclose your information if required by law or if we believe that disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Data Storage and Security

We take reasonable steps to protect the personal information we collect from loss, misuse, and unauthorised access or disclosure. Your data is stored securely, and we use third-party providers such as Square Space and Google Workspace, which have their own security measures.

7. International Data Transfers

As we may serve clients worldwide, your personal information may be transferred to, stored, or processed in a country different from your own. By using our services, you consent to these transfers.

8. Your Rights

You have the right to access, correct, or delete your personal information. You can also withdraw consent for the processing of your information where applicable. To exercise these rights, please contact us at hello@vatahntara.com

9. Use of Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how you use our site and improve its functionality. You can choose to disable cookies through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review it regularly.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at hello@vatahntara.com